Privacy Policy

Last Updated: [7 August 2024]

1. Introduction
Welcome to Natural Flames Ltd (“we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully.

2. Information We Collect
• Personal Data: We may collect personal data that you provide to us directly, such as your name, email address, phone number, and any other information you provide when contacting us or purchasing our products.
• Usage Data: We collect information about how you use our website and services, including your IP address, browser type, pages visited, and the time and date of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information
We use your information for the following purposes:
• To Provide and Improve Our Services: To process transactions, manage your orders, and respond to your inquiries.
• To Communicate with You: To send you updates, newsletters, marketing materials, or other information that may be of interest to you, with your consent where required.
• To Analyse and Enhance Our Website: To understand how users interact with our website and improve user experience.
• To Comply with Legal Obligations: To fulfil legal requirements and protect our rights.

4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with third parties under the following circumstances:
• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processors, shipping companies, and IT support.
• Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights and safety.

5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights
You have the following rights regarding your personal data:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to legal obligations and exceptions.
• Objection: You can object to the processing of your personal data in certain circumstances.

To exercise these rights, please contact us at info@naturalflamesltd.co.uk or by phone at 01932 341690.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Natural Flames Ltd
130 High Road
Byfleet
Surrey
KT14 7RD
Telephone: 01932 341690
Email: info@naturalflamesltd.co.uk